Butte 4-C's Consumer Complaint Policy

In the event that a child care provider, parent, or other agency has a concern or complaint about a staff member or service they received from the Butte 4-C's, please follow this process to ensure the concern is addressed fairly and timely:

1. The complaint should first be discussed with the staff member that is most closely related to the issue.
    

2. If the issue cannot be resolved with the immediate staff member, then the supervisor of the program should be contacted.
    

3. If the complaint is not resolved at this level, it will need to be documented in writing, and the Butte 4-C's supervisor will refer the complaint to the Assistant Director and/or the Executive Director.
    

4. If the matter still cannot be resolved, the Executive Director may direct an individual to the State, another resource, or present the issue to the Board of Directors according to the Executive Director's discretion.
    

5. Any client making a complaint will be informed that they have the right to appeal any decision made by requesting a Fair Hearing and given any information needed to complete this process.
    

6. The Resource and Referral agency will provide documentation to DPHHS regarding such complaints upon request.